Client Relations Specialist - Bookkeeping and Tax
Are you passionate about helping entrepreneurs bring their business dreams to life? At Guidant Financial, we pride ourselves on increasing the success rate of small businesses across the nation. Our dynamic team has successfully funded over $5 billion, aiding in the launch of more than 20,000 businesses and contributing nearly 100,000 jobs to the economy. Our mission extends beyond just funding; we aim to empower our employees as much as we empower our clients.
Values
Adaptability: Change is an opportunity; you embrace the chance to evolve while supporting others.
Connection: Building relationships is key; your influence helps others grow alongside you.
Excellence: You step outside your comfort zone to enhance processes and pursue knowledge.
Your Role
We are seeking a dedicated Client Relations Specialist for our Bookkeeping and Tax Services department. This remote position allows moderate autonomy and focuses on managing communications, workflows, and processing tasks for our clients.
What You'll Be Doing
- Lead communications with clients, addressing complex accounting, product, pricing, and procedural inquiries.
- Manage client escalations through exceptional customer service and problem-solving techniques, combined with technical product knowledge.
- Guide clients through service changes, ensuring clear communication of resolutions.
- Prepare and clarify billing charges for additional services.
- Process client termination requests efficiently.
- Deliver high-quality bookkeeping and tax services to a diverse portfolio of clients across various industries.
- Gain an understanding of client business models to enhance support services.
- Provide advice on best practices for client communication.
Additional Functions
- Support onboarding, tax, and maintenance teams as needed via phone or email.
- Spearhead and contribute to departmental and team projects.
- Perform other related duties as required.
Requirements
- Must be 18 years of age or older.
- Bachelor’s degree in Business, Accounting, or Finance or equivalent experience required.
- Proficient knowledge of QuickBooks Online (QBO); certification is highly desired.
- 3 years of progressive bookkeeping experience in a multi-client environment.
- 3 years of client servicing experience managing complex tasks for small business owners.
- Strong understanding of small business accounting and tax services.
- Excellent verbal (phone) and written communication skills with the ability to adapt to your audience.
- Proficient in Microsoft Office Suite including Excel, Outlook, and Teams.
- Demonstrated problem-solving, process improvement, critical thinking, and prioritization skills.
- Ability to work independently and thrive in a self-directed, remote environment.
- Commitment to fostering an inclusive workplace where all employees feel empowered to voice their ideas and questions.
Other Requirements
- Must pass a background check.
- Must fulfill work-from-home requirements to be eligible.
- Complete continuing education as per current certifications.
For this position, minimum work-from-home requirements must be met to perform essential functions in a WFH environment, including having a designated workspace (i.e., home office) and high-speed internet access.
Benefits
- Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people
- When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 30% of our organization into new and exciting roles!
- Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays.
- Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment.
- Awesome Culture: Be part of Guidant’s award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
- Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported.
This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO
The wage for this position is between $57,000 – $62,000 annually.