We’re currently experiencing a service outage for our [product]. Our team is actively working on resolving the issue. Our IT experts are working tirelessly to restore service as quickly as possible.

Information Technology (IT) Operations Manager

Are you excited by the thought of helping entrepreneurs across the country realize their dreams of building their own company? We have a bold vision of increasing the number of people who succeed in small business. To date, our team has put $5B of funding to use, helping launch over 20,000 businesses and creating nearly 100,000 jobs to the economy. We’re doing this by delivering innovative funding solutions and building the latest technology to help entrepreneurs across the country start and grow their small businesses. Our purpose goes beyond supporting entrepreneurs – we want our employees to feel as empowered as our entrepreneurs to make an impact on our clients and their careers.

Values

Passion: You champion our mission and think like an entrepreneur.

Adaptability: Change isn’t scary. You embrace opportunities to adapt and bring others along.

Connection: Connection is important. You lift others up because when they grow you grow.

Excellence: You thrive outside of your comfort zone. You jump at the chance to make things better and have insatiable curiosity.

Diversity: You encourage diversity, equity and inclusion. You help empower our community and foster an environment that encourages different perspectives and values each team member’s individual experiences.

The Role

The Information Technology (IT) Operations Manager oversees and directs the day-to-day activities of Guidant’s Information Technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely. They lead a small team that develops and implements networks and servers, responds to user help desk requests, and monitors system stability and performance. The IT Operations Manager provides guidance and leadership to the IT department and its technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.

The IT Operations Manager is the head of data security, ensuring their team follows best in class practices for protection of Guidant and client data, preventing malware and phishing attacks and educating employees on the importance of cyber security. This role will oversee the regular evolution and maintenance of cybersecurity countermeasures and adherence to security protocols and processes.

What You'll Be Doing

Additional Functions

Requirements

Other Requirements

For this position there are minimum work from home requirements that must be met in order to perform the essential functions in a remote work from home (WFH) environment. These include 1) a space to work out of (i.e., home office) and 2) High speed internet

Benefits

This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA

The wage for this position is between $85,000 – $100,000 annually

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