401k Administration Supervisor
Are you passionate about providing exceptional support to clients and helping small businesses grow? At Guidant Financial, we believe in empowering entrepreneurs and our team members alike! We’ve already helped launch over 20,000 businesses and created nearly 100,000 jobs by delivering innovative funding solutions. Now, we want you to be part of this exciting journey!
Values
Adaptability: Welcome change and help others grow along the way.
Connection: Build relationships, lift others up, and grow together.
Excellence: Step outside your comfort zone to make improvements and satisfy your curiosity.
Connection: Build relationships, lift others up, and grow together.
Excellence: Step outside your comfort zone to make improvements and satisfy your curiosity.
Your Role as a 401k Administration Supervisor
Lead and support a full-function team in 401(k) Administration Services. This individual will be responsible for delivering the products, service and experience that we promise to our clients while identifying process improvement needs, sharing best practices with peers, implementing policies/procedures within their team, and supporting the career development of individual team members. In addition, this role will lead their team to overcome obstacles and challenges standing in the way of team and client success.
What You'll Be Doing
- Lead team to deliver on department functions and deliverables; includes hiring, training, coaching, living Guidant values and guiding principles, setting priorities, performance management, and progressive discipline if needed
- Supervise an international team with responsibility for all aspects of 401k administration client services including but not limited to plan administration, client communication, document review, and other company services
- Allocate resources daily and weekly to adjust team focus towards goals attainment
- Regularly communicate progress, results, challenges and obstacles with the Leadership team and others involved in product management
- Support company and team vision and values through role modeling and coaching to desired behaviors
- Lead the team to resolve escalated client issues efficiently and effectively
Requirements
Skills and Competencies:
- Bachelor’s degree in business, finance or related field preferred, or equivalent experience
- 2+ years of customer care or client relations experience, preferably in a lead or supervisory role
- Knowledge of 401(k) Plan Structure, ROBS, and IRS/DOL Regulations preferred
- Proficiency in Microsoft Outlook, Word, PowerPoint, Teams and Excel
- Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities
- Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members
- Passion for developing others including teambuilding, coaching, and mentoring
- Clear communicator
- Ability to work in an autonomous environment where you can be a self-directed, independent worker
- Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and been seen
Work From Home Requirements
- A designated workspace to work from (home office).
- High-speed internet connection.
Get ready to make a difference in the lives of small business owners while enjoying a fulfilling career at Guidant Financial!
Benefits
- Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people
- When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 30% of our organization into new and exciting roles!
- Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays.
- Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment.
- Awesome Culture: Be part of Guidant’s award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
- Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported.
Join Our Team! This is a fully remote opportunity with Guidant Financial, available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO.
Compensation: The range for this position will be between $65,000 – $70,000 per year