Client Success Manager
Values
Passion: You champion our mission and think like an entrepreneur.
Adaptability: Change isn’t scary. You embrace opportunities to adapt and bring others along.
Connection: Connection is important. You lift others up because when they grow you grow.
Excellence: You thrive outside of your comfort zone. You jump at the chance to make things better and have insatiable curiosity.
Diversity: You encourage diversity, equity and inclusion. You help empower our community and foster an environment that encourages different perspectives and values each team member’s individual experiences.
The Role
Essential Functions
- Manage a console of prospects/clients to call, consult and close sales to a monthly goal
- Follow up on a pipeline of prospects/clients to understand needs and obstacles to generate next steps
- Craft marketing campaigns to optimize sales and service communication
- Participate or lead trainings to ensure subject matter expertise and understanding
- Support business development efforts that generate new lead channels
- Participate in regularly scheduled meetings providing updates on leads, opportunities, and sales strategies
- Interact with weekly, monthly and/or quarterly reports analyzing successes and opportunities
- Participate in ongoing training and education, provided by Guidant, to improve sales skills
- Perform other duties as required
Requirements
- 2-3 years’ experience working in a relationship-based sales working with repeat clients
- Bachelor’s degree in Business Administration, finance or related major preferred or equivalent experience
- Strong command of all Microsoft Office applications
- Experience in tele-sales environment
- Multi-tasker who thrives in fast-paced role
- Skilled communicator who knows how to read their audience
- Highly organized and detail orientated
- Team player
- Ability to work in a remote environment where you can be a self-directed, independent worker
- Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen
Other Requirements
- Must pass a background check
- Must meet work from home requirements to qualify
- Complete continuing education based upon current certifications
- Duties are primarily performed in an office environment and require sufficient personal mobility and physical capability to permit employee to function in this environment
- Requires sitting at a desk for up to 8 hours and ability to lift up to twenty (20) pounds;
Benefits
- Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people
- When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. In just six months of 2021, we have already promoted 28% of our organization!
- Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, and paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays.
- Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment.
- Awesome Culture: Be part of Guidant’s award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
- Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported.
The expected on target earnings for this position is between $62,000 – $70,000 per year
This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA
We are an equal opportunity employer committed to providing a diverse environment.